Mission Statement

Credibility Statement

Seminars

Custom Services

Calendar of Events

CUSTOM SERVICES

CUSTOM TRAINING
AND EXECUTIVE COACHING

These are customized seminars developed to meet specific requirements.  Selective or combined etiquette and protocol programs are designed to meet the specific needs of an individual or an organization. 

Suggested topics may include:

  • Executive Assistant Training
  • Receptionist Training
  • Salesperson Training
  • Customer Service Training
  • Clothing and Grooming
  • International Briefs
  • Corporate Jet Etiquette
  • Executive Travel
  • Networking
  • Executive Office Management
  • The Nonprofit Executive
  • Client Briefing
  • Social Communications
  • Executive Dining
  • Executive Hosting
  • Executive Meetings
  • Executive Staffing
  • Invitations
  • Celebrations and Rites of Passage
  • Gift Giving
    and much more

PERSONALIZED CLIENT SERVICES

Executive Class Etiquette Services, Inc. offers customized assistance to meet the specific needs of individual clients.

Examples of Services Offered:

  • Keynote Speaking Engagements
  • Client Representation at Public and Private Events
  • Travel Locally and Abroad to Assist Client
  • Utilize the Organizational Order of Precedence for Proper Seating and Introductions Regarding Corporate Events
  • Greet International Clients and Manage Scheduling and Arrangements
  • Advise Client in the Fulfillment of His or Her Obligations Relating to Community, State, National, and International Protocol and Cultural Concerns
  • Plan and Host Special Events and Social Engagements and many more Personalized Services

ADDITIONAL CUSTOMIZED TRAINING TOPICS


 

ü     Lasting First Impressions


·        Forms of Address



·        Eye Contact



·        Eye Signals



·        Common Courtesies



·        Complements



·        Remembering Names



·        Business Introductions



·        World-Class Handshakes


ü     Exceptional Customer Service


·        Customer Expectations



·        Customer Perceptions



·        Service Levels



·        Service Outcome and Process



·        Satisfying the Customer



·        Handling Moments of Truth



·        Listening



·        Positive Language


·        Problem Solving

ü     Professional Attire


·        Business Dress for Male Executives



·        Business Dress for Female Executives



·        Business Casual Dress



·        Grooming



·        Hygiene


ü     Electronic Communications


·        Telephone



·        Cell Phone



·        PDA?s



·        Voice Mail



·        Speakerphone



·        Teleconferencing



·        Facsimile



·        E-mail


ü     Meeting Etiquette


·        Effective Meeting Chairmen



·        Effective Meeting Participants



·        Routine Meetings Outside the Office



·        Attending Meetings at Corporate Headquarters



·        Videoconferencing



·        Presentation Basics


ü     Building Staff Relationships


·        Working Smart as a Manager



·        Helping New Employees Adjust



·        Interacting with Staff and Peers



·        Your Receptionist and Your Company?s Image


ü     Cultural Awareness


·        Global Communication Styles



·        Body Language



·        Gestures



·        Conversation Skills



·        Listening Skills



·        Interaction Intelligence


ü     Executive Travel


·        Limousine Etiquette



·        Private Jet Etiquette



·        Hotel Etiquette



·        International Travel



·        Safety While Traveling


ü     Business Card Protocol


·        Presenting and Receiving Business Cards



·        Etiquette Tips for Using Business Cards



·        Designing the Business Card



·        Using Dual Language Business Cards


ü     Butlers and Household Managers


·        Qualities of a Good Butler



·        Professional Etiquette for Butlers



·        Duties and Responsibilities



·        Essential Tools for Today?s Butler



·        Exceeding Client Expectations